Frequently Ask Questions: Table of Contents
- Where is the Standard Edition?
- Can I use TextSoap 6 on Mac OS X 10.4?
- How much does it cost to upgrade to TextSoap 6?
- I have an older version of TextSoap, how do I upgrade?
- I bought TextSoap 5 after Jan 1, 2008, how do I upgrade to TextSoap 6 for free?
- Why are no cleaners showing up in Eudora's message plug-in submenu?
- TextSoap always places "MyScrub" in the contextual menu. How can I remove this?
- MS Word (.doc) documents are opening in TextSoap rather than in MS Word. How do I fix this?
Q: Where is to the Standard Edition?
TextSoap 6 only comes in one flavor which is the equivalent of the "Deluxe" edition.
Q: Can I use TextSoap 6 on Mac OS X 10.4?
No. TextSoap 6 uses underlying technology that is only available in Mac OS X 10.5 or later.
If you are not ready to move to Mac OS X 10.5, you can purchase a TextSoap 6 license and use it with TextSoap 5.8. TextSoap 5.8 accepts both 5.x and 6.x licenses.
Q: How much does it cost to upgrade to TextSoap 6?
If you have a license to an earlier version of TextSoap, the upgrade cost is $24.95 to upgrade to the Deluxe Edition.
If you purchased a new or upgrade license to TextSoap 5 after January 1, 2008, you are eligible for a free upgrade to TextSoap 6.
Q: I have an older version of TextSoap, how do I upgrade?
Download and launch the updated software. From within this software, you will be offered an option to upgrade. Enter in your previous serial number (if needed) and follow the prompts.
Q: I bought TextSoap 5.x after Jan 1, 2008, how do I upgrade to TextSoap 6 for free?
We've written a complete post with the steps needed to get your free upgrade to TextSoap 6.
Free upgrades from TextSoap 5 to TextSoap 6
Q: Why are no cleaners showing up in Eudora's message plug-in submenu?
The most common cause of no cleaners showing up in Eudora (with the plug-in installed) is that the MyList group is empty. The Eudora plug-in uses the MyList group to determine which cleaners to show.
Q: TextSoap always places "MyScrub" in the contextual menu. How can I remove this?
MyScrub appears as a special case in the main contextual menu. One way to remove it is to create a special group named ".cm". This group holds the cleaners shown in the top-most contextual menu (below the TextSoap sub-menu). If the group is empty, nothing will appear. Tip: You can also add cleaners to place them at this top level.
Q: How do I fix MS Word (.doc) documents opening in TextSoap rather than in MS Word?
Mac OS X has associated TextSoap as the default editor for .doc files. To correct this:
- Select a Word document (.doc file) in the Finder.
- Choose Get Info from the Finder's File menu (or type cmd-I)
- Change the Opens with to Microsoft Word
- Click on the "Change All" button.
This will change the default association of .doc files back to Microsoft Word.