Q: I just purchased a license/upgrade but TextSoap still puts TRIAL MODE in my text. How do I fix this?

The textsoapHelper app has gotten out of synch with the application. The simplest solution is to choose Help > Additional Support Options and click on the Reset button in the textsoapHelper section.

Q: How much does it cost to upgrade to TextSoap 5.7?

If you have a license to TextSoap 5, the upgrade to 5.7 is free. If you have a license to an earlier version of TextSoap, the upgrade cost is $24.95 to upgrade to the Deluxe Edition.

Upgrades after Jan 1, 2008 qualify for free upgrade to version 6 (when released)

Q: I have an older version of TextSoap, how do I upgrade?

Download and launch the updated software. From within this software, you will be offered a window to upgrade. Follow the instructions and you're done.

     Complete Step-by-step Guide to upgrading.

Q: Why are no cleaners showing up in Eudora's message plug-in submenu?

The most common cause of no cleaners showing up in Eudora (with the plug-in installed) is that the MyList group is empty. The Eudora plug-in uses the MyList group to determine which cleaners to show.

Q: TextSoap always places "MyScrub" in the contextual menu. How can I remove this?

MyScrub appears as a special case in the main contextual menu. One way to remove it is to create a special group named ".cm". This group holds the cleaners shown in the top-most contextual menu (below the TextSoap 5 sub-menu). If the group is empty, nothing will appear. Tip: You can also add cleaners to place them at this top level.

Q: I purchased TextSoap, but it never asked for a serial number. How do I enter my serial number?

If you purchased your license from within the application, the license was most likely automatically entered for you. You can verify this by going to About TextSoap. It will list your license name and serial if found.

Q: MS Word (.doc) documents are opening in TextSoap rather than in MS Word. How do I fix this?

Mac OS X has associated TextSoap as the default editor for .doc files. To correct this:

1. Select a Word document (.doc file) in the Finder.
2. Choose Get Info from the Finder's File menu (or type cmd-I)
3. Change the Opens with to Microsoft Word
4. Click on the "Change All" button.

This will change the default association of .doc files back to Microsoft Word.